1. Shipping Method
All shipping and delivery will be fulfilled by our courier partner, Ninja Van. All delivery will be attached with a tracking number to track the shipment. To provide the best service, we may change courier providers for some circumstances without prior notice to the customers.
2. Cash On Delivery – COD
If customers choose to COD, customers will be contacted through phone calls or SMS by our delivery partners upon delivery. It is the customer’s responsibility to provide the right mobile number when making an order. Customers need to prepare sufficient cash amounts and doing CASH payments to our delivery partner representative. Kindly noted that bank transfer, cheque, or any other payment method is not accepted for Cash on Delivery.
3. Process & Delivery of goods
All order that complete (with payment and verified proof of payment) before 10.00 am will be process on the same day. Upon processing of order, delivery is within 5 working days, and will be based on the delivery time and date arranged by the courier partner. Any late deliveries will not be our responsibility once the parcel has been processed by courier partner.
Our office processing days are from Monday to Friday only, unless notified.
4. Order Tracking
A delivery tracking number will be sent to the customer’s Whatsapp and/or email once the order has been processed. Tracking of parcels can be made from the courier partner’s website and allow at least 24 hours before checking at their tracking system. For registered customers, order tracking also can be checked on the My Account page under the Orders section. If any delivery problems occur, please send an email to [email protected], and we will attend to your inquiry as soon as we can.
5. Responsibility of receiver
Please ensure the shipping address given is absolutely correct and accurate to avoid any lost order or parcel that is not received. We will not be held responsible for any orders that are lost because of inaccurate information given by the customer.
It is the customer’s responsibility to provide a shipping address where there will be a receiver for the shipment. We would like to avoid our customers to collect orders outside of their shipping address.
6. International Shipping
We do arrange for international shipping and the charges will be calculated by weight and country. Please email us at [email protected] for more details.
7. Return and refund policy
If any products delivered are received wrongly or in a damaged condition, the customer has to provide the following details:
- Order Number/Date
- Picture of Goods Received
- Details of transaction
The details are to be emailed to [email protected] with your Order Number as the subject.
We will review the inquiry and will refund the customer with a replacement product if found that the damage is made by our own carelessness.
Any order cancellation of paid order will be refunded as store credit with equal value to the total order.